Our recent research found that almost one in ten people have been put off online shopping this year because of past problems with delivery. New research this week has shown that two thirds of UK shoppers don’t trust retailers to deliver their gifts before the big day. The remarkable thing is that despite this pessimism, [...]
More and more e-tailers are trying to make shopping more convenient for their cash-and-time-strapped customers. Aurora, the umbrella company of fashion stores Oasis, Warehouse and Coast, claim they now deliver clothes in under 90 minutes. And they aren’t the only ones to follow this shift; many companies, including ASOS and John Lewis, offer same-day delivery. [...]
Britain’s motorists have taken a hammering in recent months, with spiralling fuel costs, rising inflation and high taxation making huge dents in everyone’s wallets. Inflation hit a record high last week. Figures show that the consumer price index rose by 5.2% in the year to September, exceeding economists’ forecasts. The detailed figures from the Office [...]
Retail guru Mary Portas made her name overhauling the retail industry. She educates retailers on how to improve their customer service and get their businesses booming. In her latest TV series, Portas takes on a risky venture and releases her own fashion range within London’s House of Fraser. Throughout the project Portas aims to advocate [...]
“The customer is always right” is age old adage heralded by many, and still rings true today. But what used to satisfy customers is now no longer enough. More and more etailers are going to increasing lengths in order to make shopping more convenient for cash and time-strapped shoppers this Christmas. A recent announcement from [...]
